FAQs

We aim to process your order as quickly as we can, which means we cannot make any changes once your order is with our delivery partners, including changing the delivery address or delivery option. Should you need to update your details or cancel your order, please contact our support team immediately or within a working day as there is a short amount of time after the order is confirmed to us.

It is subject to your location and the time when you place the order. If you would like your order within a time frame, please contact our support team for assistance. Otherwise, we aim to deliver within 2-3 working days on receipt of your order. If you are based outside of the mainland UK, please also contact our support team for further assistance.

As every order is different, this will be determined by the nature of the order and your location. Please contact our support team for further information.

If you change your mind about an item, the initial postage and packing charge, and any further costs incurred in returning the item, is non-refundable. Please return the item together with your returns slip within 30 days of receipt and we will process the refund/exchange within 72 hours.

We completely understand how frustrating it is when things like this happen. Please contact our support team with pictures or/and videos, if necessary, of the faulty or incorrect item within 48 hours of receipt. We will be in touch to resolve this as soon as possible.

Please contact the support team as further information will be required for us to advise. Should you return without any prior notice and provision of relevant information, we reserve the right to refuse the return and refund unless clear communication and a mutual agreement take place.

Please keep hold of your proof of postage receipt, so you can ensure that your return reaches us successfully. Once your return has been received, we will complete the refund and keep you informed.

This is subject to the payment method and your bank that you made the purchase with. If you haven’t received your refund within 7 working days, please contact our support team for further assistance.

As we offer a variety of products, the maintenance is subject to the type of products purchased. Please contact our support team for further information.

We are always happy to answer any questions you may have. As we are a very small operation, please drop us an email to info@nooksystore.com and we will aim to reply as soon as possible.